When you can request a return or resolution
Contact us if you receive an incorrect product, a short quantity, damaged packaging, expired or spoiled goods, or a product that differs significantly from its description. If we cannot fulfil an order, the amount paid will be refunded.
How to report a problem
Check the packaging and quantity when receiving your order. If you find a problem, promptly send your order number, product name, a description of the issue and photos if possible. Keep the packaging and receipt as evidence. A complaint will not be rejected solely because there is no photo or unboxing video. We will review the order and issue, then explain the return, replacement or refund arrangements.
Perishable products
Store fish, meat, milk, eggs and vegetables appropriately after receiving them. Do not consume anything that appears spoiled or unsafe. Do not return perishable products by courier without first contacting us. Claims involving damage from improper storage or use after receipt will be reviewed; this does not limit your rights concerning defects present at delivery.
Cancellation and return costs
Request cancellation before dispatch. If the product has already been dispatched, we will explain the options based on the order status. We cover the necessary costs of approved returns or replacements arising from our error or damaged or defective products. Any possible return costs for other reasons will be explained and agreed in advance.
Refund timeline: 7–10 working days
After a refund is approved, within 7 to 10 working days Refunds will be processed through the original payment method. If that is not possible, an alternative will be arranged with the customer's consent. For cash payments, the refund method will be agreed in advance.
If your refund has not arrived within the stated period due to bank or payment service delays, contact us with your order and transaction numbers. We will follow up on its status. We will clearly explain the approved refund amount and any applicable delivery charge refund.
Contact for returns and refunds
With your order number, contact Primary WhatsApp: +8801912343267 or Alternative WhatsApp: +8801782-307876 for assistance. Contact details .
Mr3A Agro Farm (Mr3a-Agro)
Registered address: Noongola, Hajradighi, Bogura Sadar, Bogura 5800, Bangladesh.
Trade licence: 465048293602 — Noongola Union Parishad।
TIN: 588927162410।